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Logistics Service Level Agreement Example

The idea of a fourth supplier (4PL) was originally characterized by Andersen Consulting (now Accenture) as an integrator that brings together the assets, organization of the skills and innovations of its own association and various associations of configuration, construction and operation of branch network agreements. Although an external logistics service provider (3PL) focuses on individual capacity, a 4PL aims to manage the entire process. Some have presented a 4PL as a general temporary worker who monitors different 3PLs, truckers, transporters, custom house operators and others, in fact assume responsibility for a whole procedure for the customer. I think there should be a service provider acquisition team for the company that writes SLA/KPI or QBR. This step includes identifying and completing the tasks that must precede the implementation of ALS. These tasks could include, for example, the development of monitoring mechanisms, the implementation of reporting processes, the development of procedures for the implementation of declared responsibilities, the transmission of expectations to staff, and the provision of appropriate training. The service level agreement should be detailed with key performance indicators (KPIs). These KPIs differ for each customer service provider agreement. Negotiations on these agreements can take three (3) to six (6) months, depending on their complexity. ALS must contain detailed KPIs or important performance indicators. The KPIs will be different for each customer and service contract. If one of the parties may be excluded from the performance of this sub-activity because of a case of force majeure, sovereignty, strike, lockout or other grounds beyond its control, such misconduct or default must be excused to the extent necessary for such a reason.

The party involved in the force majeure event must use the necessary diligence to remedy this failure. If, due to a labour dispute, of an administrative action, an act of God or such an act, the carrier is not in a position to provide logistics transport services to the extent provided by this agreement, it must in any event, to the extent that it is still able to provide shipping and transport, continue to provide these services to the shipper in proportion to the amount of the carrier`s operation with respect to the shipper before the arrival. Recently, Cerasis created a LinkedIn group called Manufacturing, Distribution, Supply Chain, Logistics, Transportation and Freight News and Networking to bring together the worlds of these sectors, learn and connect with businesses. The group`s goal is to offer not only Cerasis, but also thinkers in space through this blog and other common content. As Cerasis has been very active since the introduction of our new marketing plans on social networks, especially on LinkedIn, we have noticed several times, but also others, the lack of a general directive on service level agreements in logistics as well as specific KPIs around the different types of logistics providers that exist, for example.B. those with assets in comparison.